vd111's Privacy Policy

This privacy policy ("Policy") applies on behalf of the vd111 platform ("Platform", "we", "us") and explains what information we collect about you when you use our website, how that information is used, and what rights you have. By using this platform, you are considered to have consented to the terms of this Policy. We ask that you read this Policy carefully.

1 Definitions & Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you. "Processing" means any operation including collection, storage, modification, transfer, or deletion of information.

This Policy applies to all users of the vd111 platform, including registered members, casual visitors, and any person who uses our services.

1.1 Third-Party Websites

If our platform contains links to external websites, those websites have their own privacy policies and vd111 is not responsible for them. We recommend that you read the privacy policy of any third-party site before visiting it.

2 What Information We Collect

vd111 collects only the information necessary to provide its services. The types of information we collect are described below:

2.1 What You Provide Directly

• Name, email address, and mobile number (at the time of registration)
• Date of birth (for age verification purposes — only those aged 21 or above may open an account)
• ID card or national identity card information (when identity verification is required)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers (for processing transactions)
• Information you provide when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Date and time of access to the platform (per BST, UTC+6)
• Information about which pages you visited and how long you stayed
• Information collected through cookies and similar tracking technologies

3 How We Use Information

vd111 uses the collected information for the following purposes:

3.1 Service Operation & Improvement

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions (minimum deposit ৳200, minimum withdrawal ৳1,000)
• Applying bonuses and promotional offers
• Tracking VIP program progress
• Improving platform performance and user experience

3.2 Legal & Security Purposes

• Preventing fraud and money laundering
• Age verification (ensuring the 21+ age requirement is met)
• Enforcing responsible gaming policies
• Maintaining records for dispute resolution and audit purposes
• Complying with applicable laws and regulations

3.3 Communication & Support

• Responding to your support requests (via live chat 24/7 and email)
• Sending transaction notifications and confirmations
• Informing you of important policy changes or service updates
• Sending promotional messages where you have given your consent

4 Sharing & Disclosure of Information

vd111 does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:

4.1 Service Provider Partners

We share only the necessary information with payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification services, and technology partners that assist in operating the platform. These partners process information according to our instructions and may not use it for their own purposes.

4.2 Legal Obligations

If disclosure of information is required by a court order, a lawful request from a government authority, or a legal requirement, we are obligated to comply with the law. Where applicable, we will endeavour to notify you in advance.

4.3 Business Transfers

In the event of business restructuring or a change of ownership, user information may be transferred. However, the new controllers must comply with the terms of this privacy policy.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the vd111 platform. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functionality cookies: Remember your preferences and settings to provide a better experience on future visits.
• Analytics cookies: Used to understand platform usage patterns and improve services. These are not personally identifiable.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

6 Data Security Measures

Protecting your information is one of vd111's highest priorities. We have implemented the following technical and organisational measures:

• SSL (Secure Sockets Layer) encryption used for all data transfers
• Sensitive data stored encrypted at rest
• Access controls for authorised staff and regular security audits
• Defined procedures for detecting and responding to data breach incidents
• Use of secure payment gateways (card details are not stored directly on our servers)

7 Data Retention Period

vd111 retains your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

• Active account data: retained until the account is closed.
• Transaction records: may be retained for a defined period after account closure due to legal obligations.
• Support communication records: retained for a defined period in case of potential dispute resolution needs.
• Inactive accounts: reviewed periodically after extended inactivity.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access & Correction

You may request to view the information we hold about you at any time. If any information is incomplete or incorrect, you may contact us to have it corrected.

8.2 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a defined period due to legal obligations.

8.3 Right to Object to Processing

You may opt out of marketing communications and object to certain types of data processing. To exercise this right, contact our support team.

8.4 Right to Data Portability

In certain circumstances you may request your information in a structured, commonly used, and machine-readable format.

9 Privacy of Minors

The vd111 platform is intended only for those aged 21 or above. We do not knowingly collect information from any person under 21 years of age. If it comes to our attention that we hold information about a minor, we will immediately delete that information and the associated account will be closed.

Parents or legal guardians who believe a minor is using our platform are requested to notify our support team without delay.

10 Policy Changes & Updates

vd111 may update this privacy policy from time to time. If there are significant changes to the Policy, we will inform you in the following ways:

• Displaying a clear notice on the platform
• Notifying registered users by email
• Stating the "Last Updated" date at the top of the page

Continued use of the platform after a policy update will be taken as your consent to the revised policy. We therefore advise you to review this page regularly.

11 International Data Transfers

Our servers and processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we will ensure it receives the same standard of protection as described in this Policy.

We transfer information only to countries or organisations that maintain adequate data protection standards or with whom we have appropriate agreements in place.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.